MBP has a high quality internal and external service organisation, linked to the rest of the PFM Group, which is able to assist customers at all times, from the moment specific requirements are identified, right through to the fast, global after-sales service. MBP continuously carries out research to produce efficient systems and assist the company’s customers. For example, multimedia communication with the outside world allows service technicians to gain remote access to the weigher.
The Teleservice on-line help system is able to organise despatch of spare parts within 24 hours, and automatically schedule service and transfer technicians to visit the customer’s site.
Further features of MBP service include facilities to:
- connect to the Ethernet/Internet to view, download and print statistical data, send/receive recipes and software;
- install a web cam to control product flow
- download production data in various formats compatible with the most modern control and manufacturing software.